Skill 9 – When things don’t go as planned

Even with careful recruitment and strong onboarding, employment relationships do not always develop as expected. Performance may fall short, responsibilities may become unclear, conflict may arise, or the needs of the company and the employee may change.

Avoiding these situations rarely makes them disappear. This workshop helps you address problems early, hold difficult conversations, and make responsible decisions while protecting both the individual and the wider team.

During the workshop, we will cover:

– How to identify whether a problem relates to role clarity, skills, resources, motivation, behaviour, leadership, or team dynamics

– How to recognise early signs of underperformance, disengagement, or misalignment

– How to prepare for and conduct a difficult conversation